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Eluming, Inc. 5482 Wilshire Blvd Suite 1930 Los Angeles ,Ca 90036
US code : 82-5064236
Your use of this website and any dispute arising out of such use of the website is subject to the laws of California.
Any elements displayed on this website (photos, videos, texts) are the property of our company. All trademarks are respected. Any reproduction of this website, whether it is fully or partially reproduced, and /or intellectual property rights held by Elumining inc, is a copyright infringement.
The content of the website and the site as a whole, are intended solely for personal noncommercial use by the users of our site. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
All the products available on our website have a life expectancy of 6000 hours. The durability of the products will depends on the use made by the consumer. All our transformers and cords are UL or ETL listed.
We are only responsible for the merchantability of the products available on our website.
Any harm, loss, damage caused by our products resulting of a wrongful use of our products are your responsibility.
When creating an account on our website, we’ll request that you give us some personally identifiable information. Those informations are confidential and will not be sold, reused, rented, disclosed, or loaned. The use of this informations is for a business purpose, therefore only us and our full filment center will have access to them.
When creating your account on our website, you’ll have to fill the form and provide some informations : your name, address, phone number and e-mail address.
They will be use to process your order and if you agree, to send you some promotional information such as a newsletter. We will not share your information to a third party.
At any time you can modify the information that you gave, you can also subscribe or unsubscribe from any commercial communications and delete your account which will lead to delete all the data we have on you.
We may change our policy from time to time by updating this page.
On our website you can pay with any credit card you want, you can also use your paypal account. All the payment methods that we provide are secure by the SSL encryption system. No payment data will be kept on the website.
We provide shipment in all 50 states, although the price may vary depending on your location.
The shipping charges are calculated based on the shipping method, the weight and your location.
Elumining.com use UPS for shipping all continental U.S. orders. You can choose options such as overnight, 2nd day and 3rd day, however these options are more expensive.
We also provide a standard shipment method which is a standard ground delivery that takes between 1 and 5 business days depending on your location.
All the orders are ship within 1 business day. If your order is placed before 1:00 p.m Pacific time it will be ship the same day.
We reserve the right to cancel any order at any time if we have suspicions of fraud against our refund policy.
You may return your products if you are not satisfied for a refund or exchange. In that case you will have to fill out the « return products » forms that is available on our website. You have 14 days starting when you receive the products to fill out this form, then you will have 14 more days to send the product back to us.
The return fees are on your charge, and an additional 20% restocking fees will be applied.
For a full refund you must return the products in the original packaging and not used. Otherwise the products will not be taken back.
Once we received the products you will be refund for the total price of the product plus the original shipping charges.
You must send the product with the shipment method of your choice.
You are responsible for the cost of return shipping. Please ship package to :
Elumining inc. 5482 Wilshire Blvd. suite 1930, Los Angeles Ca. 90019
If the product is defective, you can also send it back to us with similar conditions but we will replace it. The deadlines are the same, 14 days to notify us and and then 14 days to send it back. You’ll have to print out a special return form available on our website that will be used to send the products. The product must be send in its original packaging. The return shipping fees are on our charges. Once we receive the product we will verify the defects of the products, if it appears that it is due to a wrongful use of the product we won’t be able to replace it. If the product truly has a defect, we will be glad to send you another one. And if the products is damaged or incomplete, we won’t be able to replace it.
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