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The present general conditions of sale apply between on the one hand the Elumining inc (hereinafter “ the corporation”) and any non-commercial person making a purchase on the website Elumining.com (hereafter "the Customer").
These conditions govern the sale of all the products available on the website. Any order assumes that the customer accepts these terms.
These conditions are on open access on the company's website, if any changes are made, the applicable conditions will be those in effect at the time of the order.
Article 1 capacity
The Client must have the legal capacity to contract to order on the site Elumining.com, so he declares to be over 18, or have a parental authorization for this purpose.
Article 2 Products
All representations of the products (photos, videos, drawings) on the website are not contractual, the company invites customers to refer to the description and the datasheet of each product to know the specific characteristics.
Some products may be unavailable, in which case the customer will not be able to add them to his basket. Adding a product to the basket does not validate the order, the item may become unavailable between these two steps.
Article 3 Price
3.1 - The prices posted on the website are in U.S. dollars no taxes included ,tax will be added if due,the shipping charges will appear when you place the order. Orders are payable in U.S. dollars regardless of their origin.
3.2 - The company reserves the right to change its prices at any time, on the other hand the products will be charged on the basis of the price in force at the time of the registration of the order if they are available.
3.3 - The products sold on the website are intended for individuals. Customs and import duties are liable to be payable and are borne by the customer, they do not fall within the purview of the company. The company advises its clients to inquire with the competent authorities in their state.
Article 4 Order
4.1 - The customer declares that he has read and accepts these terms and conditions when ordering.
4.2 - The customer must place his order on the website Elumining.com. The company reserves the right to cancel any order of a customer with whom there is a dispute concerning a previous order or whom has return a product more than 2 times.
4.3 - To place its order, the customer must register on the website through the section "My Account", he must ensure the accuracy and completeness of the required information provided. Otherwise the company will not be liable for failure or delay in the delivery due to incorrect data on the part of the customer.
4.4 - The sale contract will be concluded during the online payment by the customer. The latter will have the possibility to check the details of the order and to modify it before making the payment. Any order confirmed by payment implies acceptance of the present conditions, prices, products and quantities.
4.5 - After payment of the order, the customer will receive an e-mail from the company. This email is the acceptance of the order and summarizes its contents.
Article 5 Delivery
5.1 - We ship to the 50 states. The order will be sent to the delivery address informed by the customer.
5.2 - The company use UPS for delivery:
Economy Shipping or ground shipping allows the customer to be delivered at home in 1 to 5 days depending location of delivery .
UPS offers a wide range of express options including overnight, 2nd Day and 3rd Day
These options are guaranteed whereas ground and Economy shipping is not garanteed.
The time limits mentioned above are indicative deadlines, they correspond to the average processing and delivery times.
The company shall not be liable for delays and failures on delivery if these are due to a cause outside the control of the company (fault of the carrier, fortuitous event or cases of force majeure) as defined by applicable law and jurisprudence.
5.3 - In order to ensure compliance with delivery times the customer must ensure that the delivery information is accurate and complete.
5.4 - The customer will be informed by email or by SMS of the departure of his order. This communication includes a summary of the order as well as the tracking number of the parcel. The customer is invited to enter this number to check on the dedicated website UPS.com the evolution of its delivery.
It is therefore essential for the Client to fill in an email address and a valid phone number.
5.5 - In case of delay, breakage or missing product, the customer is invited to contact the customer service of the company.
The company also invites the customer to check his parcel at the time of delivery. It can issue claims if they are justified, or even refuse the parcel if there are signs of obvious opening or deterioration. In case of damaged parcel or missing product the customer is invited to send his reservations to the company and to the carrier as soon as possible.
Article 6 Method of payment and securing
6.1-The settlement of purchases can be made according to 2 payment methods:
By credit card
Visa, Mastercard,American Express and discover. The debit is made subject to the authorisation of the debit by the competent payment center, in case of refusal the order will be cancelled and the customer will be informed.
6.2-Payment by credit card is made via a security system that encrypts the bank details. No data is kept on the website.
Article 7 retraction
7.1 – Our company provides you a return and exchange policy, please check the dedicated section on our website for more information.
7.2 - Items must be returned in the state in which the customer received them and in the original packaging. Damaged, incomplete or soiled items will not be resumed.
7.3 - The cost of return is the responsibility of the customer. The company will reimburse the price of the product (or products purchased) and the shipping charges already paid by the customer.
7.4 - Any return must be the subject of the customer's request for refund via the website elumining.com
7.5 - If the customer decides to implement his right of withdrawal, the company will reimburse all the payments received including the delivery charges (except for the additional costs related to the choice of the customer to use a delivery option other than the standard ground delivery provided by the company) as soon as the company receives the product.
Reimbursement is made according to the method of payment initially chosen by the customer, unless the Client wishes to use another method of payment, in which case he will have to mention it during the request for withdrawal.
The customer can return the items by mail, at his own expense, at the following address:
Elumining inc,5482 Wilshire blvd. suite 1930,Los Angeles Ca.90036
7.6 - In the event of a defective product, the customer may return the product to the company in order to obtain a replacement. To do this the customer will have to print the return form provided for this purpose on the site elumining.com. The shipping costs are the responsibility of the company. The product will be replaced as soon as the company has found the product defective. In the event of misuse by the customer who caused the malfunction, the product will not be exchanged. To be exchangeable the products must be returned in their original packaging.
Article 8 Applicable law-litigations
8.1 - This contract of sale between the company and the customer is subject to the laws of California. In case of litigation the courts of California are the only ones competent.
8.2 - In the event of a dispute, before entering the state courts, the Client is invited to contact the company to obtain an amicable solution or to call a mediator.
8.3 - The company cannot be held responsible for any damage (material, intangible, bodily) resulting from misuse of the products sold.
Article 9 Warranties
9.1 - All the products available on our website have a life expectancy of 6000 hours. The durability of the products will depends on the use made by the consumer. All our transformers and cords are UL or ETL listed.
We are only responsible for the merchantability of the products available on our website.
Any harm, loss, damage caused by our products resulting of a wrongful use of our products are your responsibility.
Article 10 Company information
Eluming, Inc. 5482 Wilshire Blvd Suite 1930 Los Angeles ,Ca 90036
US code : 82-5064236
11.1 - The company is committed to protect the personal data transmitted by the customer. The latters are necessary for the processing of orders and are intended for contractual use by the company, they will be treated with the strictest confidentiality.
11.2 - At the time of creation of his account the client must check the box indicating that he accepts that his personal data is processed by the company. He may further choose whether or not to receive offers from the company or its partners, this choice can be changed at any time by the customer through the heading "My Account".
Article 12 Intellectual Property
12.1 - All texts, works, comments, photos and videos reproduced on the website elumining.com are reserved for copyright and intellectual property. Any total or partial reproduction of the website is therefore prohibited, as well as the use for non-private purposes of the elements present on the site.
12.2 - The marks quoted on the website remain the property of the companies concerned.